Canceling an order

If your order has not been shipped, you can cancel it by logging into MY ACCOUNT.  If you have already paid for your order, your unshipped and cancelled order will be refunded in full, except for handmade items which have already been ordered from the artisans.   In that case, or in other unusual cases, a partial refund will be offered at the discretion of Afrocenter management.

Refund Policy

Your satisfaction is important to us.

If you are dissatisfied with an item you have received, or have not received your order, please contact us immediately, quoting your order number.

Refunds may be offered at the discretion of Afrocenter management.

If you have provided us with an incorrect shipping address and your package is returned to us, we will refund you for the items returned but not for the shipping cost.

If you have cancelled an order for a handmade item, your order may not be refunded in full, depending on the amount of work already undertaken by the artisans.

Order Acceptance

Order acceptance and the completion of the contract between you and us will take place on the dispatch of the products ordered by you, unless we have notified you that we do not accept your order.

• Non-acceptance of an order may be a result of one of the following:
• The product you ordered being unavailable from stock
• Our inability to obtain authorization for your payment
• Other problems with your credit card
• The identification of a pricing or product description error

If we do not accept your order, we will inform you by email and refund your credit card if it has been charged.